Summary of Job: 

Responsible for the direct management, supervision, and performance of loan operations staff and daily loan processing functions. Oversees workflow execution across loan boarding, documentation, funding, servicing, and reporting to ensure accuracy, efficiency, and regulatory compliance. Provides operational leadership for loan operations while supporting lending and the credit analyst team.

Essential Functions and Job Responsibilities:

1. Loan Operations Management: Oversee daily loan operations including boarding, payments, advances, and payoffs. Monitor workflows, queues, and service levels. Ensure accuracy and timeliness of all loan transactions. 

2. Supervisor: Responsible for hiring, training, supervising, and performance management of loan operations staff, including disciplinary actions and performance improvement planning as needed. Conduct regular coaching sessions, performance evaluations, and workload management. Foster accountability and team development. Coordinate workflow of the department between lenders, credit analysts, and loan administration. Acts as a technical resource and provides appropriate guidance regarding matters related to the lending operations. 

3. Process: Supervise and perform loan processing, booking, renewals, and modifications. Ensure loan documents are prepared accurately, timely, and in accordance with bank policy and regulatory requirements prior to closing and funding. Assist with complex transactions and ensure proper handling of non-accrual and charged-off loans.

4. Maintain and Organize: Research and resolve documentation exceptions and operational discrepancies. Maintain accurate loan data and reporting. Provide backup support for general ledger balancing related to loan activity.

5. Compliance: Ensure operational compliance with all applicable federal and state regulations, including documentation, disclosures, and servicing requirements. Stay current on regulatory updates and implement procedural changes.

6. Audits: Support internal and external audits. Provide documentation and responses. Assist in resolving findings and implementing corrective actions. 

7. Reporting: Review operational reports. Assist in tracking performance metrics (KPIs) including accuracy rates, turnaround time, exception volumes, and service levels.

8. Process Improvement: Identify workflow inefficiencies and implement improvements. Support system updates and automation initiatives.

9. Training: Train staff on procedures, systems, and compliance requirements. Promote continuous learning and development.

10. Other duties as assigned.

Core Competencies/Qualifications:

1. High school diploma required; Bachelor’s degree preferred. 

2. 5+ years of loan operations or loan documentation experience. Supervisory experience preferred. 

3. Experience with loan systems such as Fiserv and/or LaserPro preferred.

4. Strong attention to detail, accuracy, and organizational skills. 

5. Ability to manage multiple priorities in a deadline-driven environment.

6. Strong communication and interpersonal skills. 

7. Ability to supervise, lead, coach, and develop staff effectively

8. High level of integrity, confidentiality, and professionalism.

9. Strong customer service orientation; possess a “can do” customer service attitude/philosophy. 

10. Must comply with all Bank Secrecy Act (BSA) requirements and complete required training.

Working Conditions/Physical Demands:

Office environment with minimal physical discomfort. Position involves extended periods of sitting, typing, and reviewing documents. Occasional lifting up to 20 pounds may be required. Standard vision, communication, and mobility capabilities are necessary. 

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. This job description does not constitute a contract and may be modified at the discretion of the employer.

To apply, please send a resume to HR@thenbcbank.com or 6000 Village Drive, Ste. 100, Lincoln, NE 68516.

Phone: 402-420-8342    Fax: 402-423-4041