Summary of Job Responsibilities:

Nebraska Bank of Commerce is seeking an individual for a part-time, customer service representative (CSR) position for our Main location at 6000 Village Drive, Ste. 100, Lincoln, NE. This CSR position is responsible for being a resourceful advocate for our customers, as well as projecting a positive image for NBC through exceptional customer service. We are seeking a friendly, outgoing individual that can effectively and accurately complete transactions and daily tasks in an engaging and positive manner.

Hours/Location:

1:00pm-6:15pm Monday through Friday, and 8:15am-12:15pm Saturdays on a rotating schedule. This position is expected to work up to 30 hours per week. This position is primarily located at our Main branch but may be asked to work at our Downtown branch by exception if needed.

Essential Functions and Job Responsibilities:

1. Service: Assist customers with account transactions by providing prompt, accurate service. These transactions may be in person, by telephone, or in writing and are expected to meet or exceed our performance standards of actively working toward achievement goals.

2. Personal Commitment: Demonstrate dependability and a desire to contribute to a positive team environment with regular, predictable attendance and punctuality. Project a professional image in dress, manner, communication (verbal or written) and focus.

3. Daily Processing: Accurately attend to daily transactions and cash handling. Frequently balance a personal cash drawer and run transaction proof through branch capture. Participate in vault balancing. Actively answer phone calls and answer customer questions or transfer to the appropriate departments.

4. Referrals: Possess a working knowledge of the bank’s products and services and provide customers with applicable information and guidance. Referrals are expected to meet or exceed our expected performance standard of proactively working toward achievement goals

5. Performance Standards: Proactively works toward achievement of individual referral and service goals. Expected to meet standards and based upon performance compared to the standards may be eligible for the retail banking incentive plan.

6. Maintain and Organize: Maintain teller cash, customer documentation, and paperwork in a secure and appropriate manner. 

7. Administrative: Participate in special projects facilitated by various departments. Work a scheduled, rotating Saturday with other employees. Maintain and stock the lobby, teller line, and vault room. 

8. Other Duties: As assigned.

Core Competencies/Qualifications

1. High School Diploma/GED preferred. Associate or Bachelor's Degree or progress toward degree in business related functions preferred (Business Administration, Finance, Accounting, Marketing).

2. Retail sales/service experience including cash handling preferred.

3. High level of accuracy, attention to detail, multi-tasking, and excellent follow through and time management skills.

4. Ability to communicate effectively and professionally at all levels of the organization and in the community.

5. Must possess a "can do" customer-service attitude/philosophy.

Working Conditions/Physical Demands:

The environment for this position is an office-type setting that is mostly clean and comfortable.  Little discomfort caused by such factors as noise, heat or dust.  This position spends time writing, typing, speaking, listening, lifting (up to 20 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception, and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling, and reaching. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To apply, please send a resume to HR@thenbcbank.com or 6000 Village Drive, Ste. 100, Lincoln, NE 68516.

Phone: 402-420-8342    Fax: 402-423-4041