Avoid Card Fraud at the Pump

“I really do value the business partnership that we have with NBC. Any bank can cash your checks and write your bills. But if I need something, like a fresh take on an idea or a gut-level reaction to a proposal, being able to contact them and ask them their thoughts is pretty valuable.”

Tom Wilmoth

Zipline Brewing Co.

“Starting a business can be very stressful but working with NBC for our business loan to open the practice was supportive and comforting. We knew these were people we could trust, and they’ve proven that true over all the years we’ve been banking with them. We stay with NBC for the great relationships and service.”

Megan Ehlers, DVM

Owner & Veterinarian, Ehlers Animal Clinic

“It’s the people at a bank that make the difference. The folks at NBC go out of their way to help you resolve an issue, whatever is needed. They’ve been very flexible with us, even with the non-standard things we need as a nonprofit. We can always get ahold of someone if we have an issue and knowing we can count on them is really reassuring.”

Dawn Rockey

Executive Director, CASA for Lancaster County

“We’ve done our personal banking with NBC for generations – my parents banked with NBC for years, and we trust them. When COVID hit, I asked them for advice, and even though they didn’t have my business account, they did everything they could to help me. They’re like a small-town bank where people know you, but with the convenience and options of a bigger bank.”

Kelly Kiihne

Personal Banking Customer and Owner, Kelly’s Kids Daycare

Danielle Smith, SVP Compliance, HR, Security, & Training

October 9, 2017

The importance of keeping finances secure is at the heart of NBC. A rash of crimes have been popping up across the state and country that involve devices known as skimmers to access credit and debit card information. The skimmers can quickly record the card information at the pump, leaving it there for thieves to retrieve later.

Pumps targeted usually are ones not easily seen from the gas station. To be vigilant, steer clear of pumps out of sight of gas attendants. All pumps are inspected regularly by state employees who place a seal over the pump’s cover opening once the inspection is complete. If the seal has been broken or shows signs of tampering, do not use the pump and inform the attendant on duty.

NBC customers are encouraged to reduce the possibility of fraud by:

Monitoring accounts frequently and reviewing monthly statements.
Contacting NBC immediately if anything looks suspicious.
Alerting the bank to your travel plans, including dates and destinations.
Providing updated contact information so you may be reached promptly if fraud is suspected on your account.

The after-hours number to report a lost or stolen debit card is 800-264-5578.

We will never ask you to provide your card information via the phone or email. Contact the bank immediately if you receive any suspicious requests for your information.

Have you received a call from someone asking about account activity? This is our Fraud Watch PLUS team calling to verify the validity of a transaction. Simply let them know whether or not you authorized a transaction. Not you?

They will initiate the dispute for you and get your card shut off so no more fraudulent transactions occur. The number to reach our Fraud Watch PLUS team is 866-248-5208.